Thank you for shopping with ShopFirebolt.com! If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Firebolt Group, Inc., 28059 Center Oaks Ct. Wixom, MI 48393.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Firebolt Direct, accessible from https://fireboltdirect.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is thirty (30) days from the date on which You ordered the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: support@firebolt-group.com

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Product Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in unused, like-new, condition and in the original packaging
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized

We reserve the right to refuse returns of any merchandise that do not meet the above return conditions at our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

We are not responsible for the cost or risk of shipping the return. You should send the Goods to the following address:

  • Firebolt-Group Returns 28059 Center Oaks Ct Wixom, MI 48393 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contact@fireboltdirect.com

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Warranty

If you purchased this product directly from Firebolt, using the Firebolt Direct e-commerce site of fireboltdirect.com, your registration was captured during the purchase process. All other purchasers are required to register within 90 days of the purchase date to qualify for the 1 year limited warranty offer.

Firebolt-Group warrants this product against failure due to defect and materials or workmanship under normal use and maintenance as follows:

The warranty period begins on the date of original purchase and continues for one year. If a part fails due to defect during the applicable warranty period, Firebolt-Group will provide a new or remanufactured part, at Firebolt-Group’s option, to replace the failed defective part at no charge for the part. THIS WARRANTY IS VOID IF THE PRODUCT HAS BEEN MODIFIED OR REPAIRED BY USER OR OTHERS OR IF IT HAS BEEN DAMAGED AS A RESULT OF ACCIDENT, IMMERSION IN WATER, NEGLECT, ABUSE, MISUSE, UNAUTHORIZED SERVICE, LOSS OF PARTS, WEATHER, ACTS OF GOD, ANY ACTION OR OMMISSION WHICH CONSTITUTES A DEVIATION FROM THE OPERATING INSTRUCTIONS, OR ANY OTHER CAUSES NOT ARISING OUT OF DEFECTS IN WORKMANSHIP OR MATERIALS. All warranties in this document are subject to all provisions, conditions, limitations and exclusions listed below.

 

COVERED PRODUCTS AND PARTIES

This non-transferable warranty is for the original purchaser only. The warranty applies to the model and serial number recorded during registration. A one-time replacement with a comparable unit may be provided at Firebolt-Group’s sole discretion. This unit replacement warranty is in addition to the standard parts warranty and does not include your cost of return shipping or the protection thereof. Proof of purchase is required. Limited warranty replacements are subject to review and verification by a Firebolt-Group representative. The remaining balance of the original unit’s warranty will be transferred to the replaced or repaired unit.

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